Thank you for shopping with Verdivos. We are committed to providing a smooth and reliable shipping experience. Please review the information below to understand our shipping and delivery process.
1. Order Processing Time
All orders are processed after the order has been successfully placed and payment has been confirmed.
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Processing Time: 1–2 business days
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Orders are generally processed Monday through Friday.
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Orders placed on weekends or holidays will begin processing on the next business day.
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Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.
2. Shipping & Delivery Time
Our standard shipping delivery time is:
Estimated Total Delivery Time: 5–8 business days
This includes:
Delivery times are estimates and may vary slightly depending on the destination, carrier, weather conditions, holidays, or other circumstances outside our control.
3. Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any available free-shipping promotions will be clearly shown on our website or during checkout.
4. Order Tracking
Once your order has been shipped, tracking information may be provided to you by email.
Please allow some time for the tracking information to become active after the carrier receives and scans your package.
If you have not received tracking information or your tracking status has not updated, please contact us for assistance.
5. Delivery Delays
While we aim to deliver all orders within the estimated 5–8 business day timeframe, delays may occasionally occur due to circumstances beyond our control, including:
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Severe weather
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Carrier delays
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Holidays or peak shipping periods
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Incorrect or incomplete shipping information
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Customs or other transportation-related issues
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Unexpected logistical disruptions
If your order is delayed, please contact us and we will do our best to assist you.
6. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice that your shipping information is incorrect, please contact us as soon as possible at contact@verdivos.shop.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
7. Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.
We may request relevant information, such as your order number and photos of damaged packaging or products, to help investigate the issue.
8. Contact Us
Name: Verdivos
Phone number:+13412091143
Email: contact@verdivos.shop
Physical address: 2711 61st St, Galveston, TX 77551, United States
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@verdivos.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@verdivos.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@verdivos.shop.
Our website is totally designed for fast and secure ordering. Each customer benefits from our Buyer Protection and each order comes with its own Tracking Number.
Our checkout it's using secure socket layer technology (SSL Enabled) and it's trusted by all major web browsers. When checking out, all of your payment information is kept safe and secure.
First time on our website? We would love to have you part of our family. Here's how our customer benefits from us:
Hand-picked Good Quality Items
Lowest Price While Keeping The Quality
100% Secure Checkout (SSL Enabled)
Stress-Free Returns & Exchanges
We offer full-time support. Please contact us at support@verdivos.shop if you need assistance.
