Shipping policy

Thank you for shopping with Verdivos. We are committed to providing a smooth and reliable shipping experience. Please review the information below to understand our shipping and delivery process.

1. Order Processing Time

All orders are processed after the order has been successfully placed and payment has been confirmed.

Processing Time: 1–2 business days
Orders are generally processed Monday through Friday.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

2. Shipping & Delivery Time

Our standard shipping delivery time is:

Estimated Total Delivery Time: 5–8 business days

This includes:

Order Processing: 1–2 business days
Shipping Transit: Approximately 4–6 business days

Delivery times are estimates and may vary slightly depending on the destination, carrier, weather conditions, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any available free-shipping promotions will be clearly shown on our website or during checkout.

4. Order Tracking

Once your order has been shipped, tracking information may be provided to you by email.

Please allow some time for the tracking information to become active after the carrier receives and scans your package.

If you have not received tracking information or your tracking status has not updated, please contact us for assistance.

5. Delivery Delays

While we aim to deliver all orders within the estimated 5–8 business day timeframe, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather
Carrier delays
Holidays or peak shipping periods
Incorrect or incomplete shipping information
Customs or other transportation-related issues
Unexpected logistical disruptions

If your order is delayed, please contact us and we will do our best to assist you.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice that your shipping information is incorrect, please contact us as soon as possible at contact@verdivos.shop.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

7. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

We may request relevant information, such as your order number and photos of damaged packaging or products, to help investigate the issue.

8. Contact Us

Name: Verdivos
Phone number:+13412091143
Email: contact@verdivos.shop
Physical address: 2711 61st St, Galveston, TX 77551, United States